TERMS & CONDITIONS

(1) Disclaimer

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By choosing to work with Bright Little Star Sleep, you understand that the support I provide is not a substitute for medical advice, diagnosis, or treatment. Please consult your doctor or other suitably qualified professional if you have any concerns regarding your child’s (or your own) health or well-being. Any information I give around feeding or nutrition is also for information purposes only and should not replace professional lactation or dietary support.

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(2) Responsibilities:

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I (Kristina Hall - Bright Little Star Sleep) will:

• Provide a pre-consultation sleep questionnaire and sleep diary template (subject to the support package chosen)

• Analyse your pre-consultation sleep questionnaire and sleep diary in advance of our consultation (subject to the support package chosen)

• Provide a full written summary and sleep plan following our consultation (subject to the support package chosen) within 72 hours of our consultation, unless otherwise mutually agreed

• Provide follow-up support according to the package chosen

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You (the client) will:

• Pay the agreed consultation fee at least 48 hours prior to the consultation date

• Send me (via email) your completed sleep questionnaire and sleep diary (subject to the support package chosen) at least 72 hours prior to the consultation date

• Not share your provided sleep plan with third parties – this plan is bespoke to you and your child

• Make every effort to carry out the sleep plan consistently and as mutually agreed

• Acknowledge that any changes you make to their child’s sleeping arrangement are your own decision and responsibility. I will only make suggestions and will not be liable for the implementation of these changes

• Work within safe sleep guidelines, notify me of any unsafe sleep practices, and understand that YOU are responsible for your baby’s safety, not me

• Disclose any medical condition that your baby has that may have an impact upon how they sleep and would be useful for me to know when creating a bespoke sleep plan

• See your GP, paediatrician, or other medical specialist if you have any concerns about your child’s health or well-being

• Be available for the consultations at the agreed time, and inform me as soon as possible in advance of the consultation if there are any delays that mean you will be late

• Discuss any concerns or complaints with me in the first instance

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(3) Availability

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For packages that include ongoing support, my availability is as follows:

• For WhatsApp support, you can message me at any time and I will reply to you as soon as I can within the hours of 9am-5pm (Central European Time), 7 days a week.

• For email support, I am available between 9am-5pm (Central European Time), Monday-Friday.

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(4) Guarantees

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I cannot and do not guarantee a particular result (such as your little one sleeping through the night), or a particular timeframe within which you will see results. I will, however, use my efforts to support you and your child to improve their sleep situation. Ultimately, it depends on your child and you alone if and how you achieve results. I also guarantee that I will never use (or suggest that you use) cry-it-out, Ferber, or any other method that will require you to leave your child alone to cry.

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(5) Cancellation/refund policy

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You can cancel at any time for any reason. I may ask why you have chosen to cancel in order to improve my services going forward, however you are under no obligation to give any reasons if you do not want to.

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For cancellations made more than 48 hours before your appointment or for re-scheduled appointments due to illness or other exceptional circumstances, there will be no charge. For cancellations less than 48 hours prior to the appointment, 50% of the paid amount will be refunded. If you cancel after a package has begun, you will be refunded MINUS the cost of the services/consultation you have already received. This will be calculated and communicated with you.

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If I have to cancel our appointment for any reason then I can do so without notice (though I will of course aim to give you sufficient notice) and I will offer an alternative appointment time at no extra cost to. you, at a time convenient to both parties.

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If, after reading your sleep diary/questionnaire, I feel like a different approach or alternative support would be more appropriate for you, I will issue a full refund regardless of how soon the appointment is.

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(6) Pricing & payments

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I may change my prices from time to time. Changes in price will not affect any purchases already made, but will apply to any subsequent purchases.

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Payments need to be made in full at least 48 hours prior to the consultation date, unless otherwise agreed with me.

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Promotions and discount codes are valid on the specified support packages only, and for the specified time only.

 

(7) Changes to terms and conditions

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I may need to change my terms and conditions occasionally. If this is the case and you have an active support package, I will inform you of the changes and the reason behind them as soon as possible, and provide a full refund if you are no longer wanting sleep support as a result of these changes.

 

(8) Safeguarding

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When working with Bright Little Star Sleep, you understand that should there be any concerns about the welfare of your child or any other vulnerable people within your household, I have a legal duty of care to report these to the relevant health and/or safeguarding services in your local area.

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(9) Feedback, compliments, or complaints

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I will send a brief feedback questionnaire to you after we finish working together.

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If you would like to provide positive feedback or compliments after working with me, this would be hugely appreciated, and this can be done via the feedback questionnaire or directly via the contact details below or the contact form on my website. If I wish to share any of this feedback either on my website or social media as a testimonial I will ask for your permission first, and also completely anonymise it if you would like me to.

 

I hope that you will be completely happy with the support you receive from me, however if you are unsatisfied with my services for any reason, please contact me in the first instance as soon as possible so that we can try to resolve it.

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(10) Applicable law

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All agreements between Bright Little Star Sleep and its clients, including these Terms and Conditions, as well as any dispute relating to the services of Bright Little Star Sleep, are governed exclusively by Dutch law.

 

(11) Indemnification

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By agreeing to these Terms and Conditions, you fully indemnify Bright Little Star Sleep against any liability or other claims that may arise as a direct or indirect consequence of the your failure to comply with these Terms and Conditions.

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(12) Force majeure

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The performance by Bright Little Star Sleep of its obligations under these Terms and Conditions may be suspended in the event of force majeure. Force majeure occurs when an event beyond the control of Bright Little Star Sleep, which was not reasonably foreseeable when the Terms and Conditions have been declared applicable, and the consequences of which cannot be avoided by appropriate measures, prevents either party from fulfilling their obligations.

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(13) Other

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If at any time a provision of these Terms and Conditions is invalid or unenforceable, the validity and enforceability of the other provisions of these Terms and Conditions will not be affected. A provision that is not legally valid or enforceable is also deemed to have been replaced by a provision with a content and scope that approximates the original provision as closely as possible and that is legally valid and enforceable.